Privacy Policy

1. Who We Are

ORA Water is a premium packaged drinking water brand operating in India. We provide custom-label water bottle programs, bulk supply, and B2B hydration solutions. This policy applies to all information collected through our website at orawater.in and any associated inquiry channels.

2. Information We Collect

• Contact information: name, email address, and phone number submitted via inquiry or contact forms.
• Business information: company name, location, and supply requirement details you voluntarily provide.
• Usage data: pages visited, time on site, device type, and browser collected anonymously via analytics tools.
• Communication records: messages submitted through our inquiry form or correspondence via email.

We do not collect financial data, payment details, or government-issued identification through this website.

3. How We Use Your Information

• To respond to inquiries about custom labels, bulk supply, or B2B programs.
• To evaluate and onboard eligible business partnerships.
• To improve our website content, navigation, and user experience.
• To send service-related updates or follow-ups where you have consented.
• To comply with applicable legal or regulatory obligations.

We do not use your information for unsolicited marketing or sell it to third parties for advertising purposes.

4. Legal Basis for Processing

We process your personal data under the following bases:

• Consent: where you voluntarily submit a form or contact request.
• Legitimate interest: to respond to business inquiries and improve site performance.
• Legal obligation: where required by Indian law or regulatory authority.

5. Data Sharing

ORA Water does not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

• Form processing partners: inquiry submissions are routed through Web3Forms, which processes form data on our behalf.
• Analytics providers: anonymized usage data is shared with Google Analytics (GA4) to understand site performance.
• Legal compliance: where required by a court order, government authority, or applicable law in India.

6. Data Retention

Inquiry and contact submissions are retained for a reasonable period to allow us to follow up on business conversations, typically up to 12 months from the last interaction. Anonymized analytics data is retained per provider policies. You may request deletion of your data at any time (see Section 8).

7. Data Security

We implement reasonable administrative and technical measures to protect submitted information from unauthorized access, disclosure, or misuse. These include HTTPS encryption, access controls, and trusted third-party infrastructure. No system, however, is entirely immune from vulnerabilities we encourage you to use the website responsibly.

8. Your Rights

You have the following rights regarding your personal information:

• Access: request a copy of the information we hold about you.
• Correction: request updates to inaccurate or incomplete information.
• Deletion: request removal of your data from our records, subject to legal obligations.
• Withdrawal of consent: opt out of any communication you previously consented to.

To exercise these rights, contact us at info@orawater.in.

9. Cookies and Tracking

Our website uses cookies and similar tracking technologies to support functionality and analytics. For a detailed breakdown of cookie types and how to manage them, please see our Cookie Policy.

10. Children's Privacy

This website is intended for business and professional use. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted personal data through our platform, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this Privacy Policy as our services, legal requirements, or data practices evolve. The "Last updated" date at the top of this page will reflect any revisions. Continued use of the website after changes implies acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, data requests, or concerns, please reach out to:

• Email: info@orawater.in
• Phone: +91 7359564121
• Location: Gujarat, India