ORA Water is committed to delivering quality products every time. This policy outlines the conditions under which returns, replacements, and refunds are accepted for orders placed through our website or directly with our team.
Last updated: March 1, 2026
This Return Policy applies to all products purchased directly from ORA Water — including bulk supply orders, custom-label programs, and retail purchases made through our website or our authorised shop. It does not apply to orders fulfilled by third-party resellers or distributors operating independently.
A return or replacement may be requested under the following conditions:
Return requests must be raised within 48 hours of delivery. Claims raised after this window may not be accepted unless a latent defect is clearly demonstrated.
The following are not eligible for return or refund under any circumstances:
Custom-label water bottle orders involve design proofing, label printing, and dedicated production runs that begin upon order confirmation and advance payment. Once production is initiated, cancellations and returns are not accepted.
In the event of a printing defect or label quality issue that is our fault, we will arrange a replacement print run at no additional cost. Photo evidence of the defect must be submitted within 48 hours of delivery.
To raise a return or replacement request, follow these steps:
Do not return products without prior written confirmation from our team. Unauthorised returns may not be accepted.
Once a return request is submitted with supporting evidence, our quality team will review it within 2–3 business days. We may request additional photos or arrange a courier pickup of the affected units for inspection. Based on the outcome, we will offer one of the following:
Approved refunds are processed to the original payment method used at the time of purchase. Refund timelines are as follows:
Shipping charges incurred on the original order are non-refundable unless the return is due to our error (wrong or defective product).
Order cancellations are subject to the following conditions:
For bulk supply and B2B partnerships, return and replacement terms may be governed by the specific supply agreement or purchase order terms agreed between ORA Water and the partner. In the absence of a specific agreement, this policy applies in full.
B2B partners experiencing recurring quality concerns are encouraged to contact their dedicated ORA Water account contact directly for escalated resolution.
This Return Policy is governed by the laws of India. Any disputes arising from return or refund requests shall be subject to the jurisdiction of the courts in Gujarat, India. ORA Water reserves the right to update this policy at any time; the revised version will be effective from the date of publication on this page.
For all return, replacement, or refund queries, please reach us at:
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